May you notice any problems with the quality regarding one of our products, we encourage you to get in touch with our office immediately, so we can address the problem as soon as possible. Please, fill in our reagent troubleshooting form and send it back to us to info@histopat.hu. 

 

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Product replacement:

In case the complaint reaches us in 10 days calculated from the reception of the product and the used quantity does not exceed the 10% of the total amount, we replace the product with an identical product format as soon as possible. According to the reported quality problem, we test the product in our laboratory and prepare a report of the results in 10 working days. 

 

Complaint investigation:

In case of the complaint reaches us in more than 10 days calculated from the reception of the product, and/or the used amount exceeds the 10% of the total amount, we can not replace the product immediately. We test the product in our laboratory and prepare a report of the results in 10 working days if needed.